ISLAMABAD, Oct 22 (APP):Federal Minister for National Health Services, Regulations and Coordination Syed Mustafa Kamal on Thursday chaired a meeting to review the Health Complaint Management System and assess the performance and latest developments of health helpline 1166.
During the meeting, representatives of relevant companies briefed the minister on mechanisms for registering, monitoring and resolving public complaints related to healthcare services.
The meeting discussed measures to ensure timely redressal of citizens’ complaints, improve coordination among relevant institutions, strengthen continuous monitoring and enhance transparency in the complaint management system.
Syed Mustafa Kamal directed the concerned authorities to make the system more effective, reliable and public-friendly to ensure that citizens could access prompt and convenient solutions to their health-related concerns.
He emphasized the importance of an efficient complaint redressal mechanism in improving public service delivery and strengthening citizens’ trust in the healthcare system.
Source: APP (Associated Press of Pakistan)
